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Terms & Conditions

SHIPPING

Everyone wants something yummy to eat as quickly as possible! We know and understand that, so we will do our best to get your package to you as fast as we can!

Due to our items being perishable, and because we do not use any preservatives, we do not offer Ground Shipping beyond our UPS ground shipping zone. We ship via UPS and offer several shipping options: Ground for local deliveries, 3-Day, Second Day and Next Day Saver Rate. We want you to get your baked treats while they are still fresh and delicious! *Please note: this does not mean you will receive your goods 1-2 days from when the order is placed. We bake your order within 24 hours of being placed, excluding Thursday, Friday and Saturday, and then ship it with a 1-2 day arrival time. Orders received after 12pm will go into the next days production.

THE FINE PRINT… Isn’t there always fine print? UPS does not pick up or deliver on Saturday and Sunday. So, if you live beyond a 1-day shipping zone from our bakery, we cannot ship to you after Wednesday; if you are within a 1-day shipping zone, we can ship on Thursday. We absolutely do not want your yummy treats to be sitting in a warehouse or on the back of a truck for several days getting old and stale.

Final thought: We do not make money on shipping your package to you; we simply pass along the costs. We will continue to try and get better rates as we grow and will pass those savings along!

Q: Can I pick up my online order at the bake shop?
A: We ask that for all local store pick-up orders, you call us at the Bake Shop directly. You can reach us at: (973) 376-4888.

Q: How much is shipping?
A: Shipping is based on weight and shipping zone. Please reference the shipping zone map and table below:

Sq-Bee-Shipping-Map
UPS SECOND DAY
Weight Pink Zone Blue Zone Orange Zone
0 – 5 lbs $18.00 $32.00 $35.00
5.01 – 10 lbs $21.50 $46.00 $52.00
10.01 – 15 lbs $24.00 $59.00 $72.00
15.01 – 20 lbs $26.00 $72.00 $80.00
UPS NEXT DAY AIR SAVER
Weight Pink Zone Blue Zone Orange Zone
0 – 5 lbs $27.00 $54.00 $58.00
5.01 – 10 lbs $32.00 $72.00 $76.00
10.01 – 15 lbs $35.00 $86.00 $95.50
15.01 – 20 lbs $38.50 $100.00 $115.00

Q: When will my order ship?
A: We will make every attempt to ship your order same day, however, we cannot always guarantee. We can promise that it will ship with 24 hours of being baked Sunday-Thursday depending on your location.

Q: Do you ship to Hawaii and Alaska?
A: Not yet, but we are working on it! For now, we ship only to the continental US.

Q: Do you ship to countries other than the U.S.?
A: Not yet, but we are working on it!

RETURNS

Q: What’s your return policy?
A: We know you will love what you ordered, but sometimes… If you don’t like something, please please please tell us immediately. Our goal is to make you happy and fix things for both today and tomorrow and we will strive to do everything in our power to make things right. If you want to return something, just contact us first and we will take appropriate action to replace/exchange/refund or whatever it takes to make you happy. We do however ask you to contact us ASAP (preferably within 48 hours of receiving your goodies) so we can jump on things considering the perishable nature of our products.

SECURITY and PRIVACY

Q: Is it safe to order online?
A: Yes, that is our number one priority. Our site is fully PCI compliant. We use 256-bit SSL encryption to ensure your security while checking out on our site. Check for the padlock icon in your browser’s address bar for peace of mind.

Q: Do you ever share your customer information?
A: Nope. Never.

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